Delivery, Returns & Payment

We want buying from Restoration Station to be simple. Here's how ordering, delivery, returns and payment work.
If you're unsure about anything, call us on (07) 3366 5855 or email info@restorationstation.com.au.

How to order

Call or email us with the item code, or visit the showroom. Prices on the website are a guide and may change with supplier costs, so please confirm the current price and stock with us before ordering.

Pick up from our showroom

Collect your order from 98 Waterworks Rd, Ashgrove QLD 4060. Parking is available on Mossvale Street.
Open: Mon–Fri 9:00–5:00, Sat 9:00–4:00, Sun closed.

Delivery and postage

• Where we send: Australia Wide - Special consideration may be given to some International Orders
• How we send: Freight Carrier and Australia Post
• Cost: Quoted per order based on weight / size / postcode
• Large or heavy items (baths, fire surrounds,): Whilst we are able to assist with the local delivery of these items for anything outside of our area we recommend consulting with your prefered furniture removalist

Returns and exchanges

Change of mind

If you change your mind about a special order item, we can accept a return, but a 20% restocking fee applies. Please contact us before sending anything back so we can confirm the details.

Some custom made items and custom finishes are non-refundable for change of mind, because they are made or finished specifically for you. Please check sizes, finishes and specifications carefully before you confirm a custom order. We're happy to talk it through first.

Standard stock items in original, unused condition can be returned within 14 days.

Faulty, damaged or incorrect items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item arrives faulty, damaged or not as described, please contact us as soon as possible with your order details and photos so we can put it right. This applies to special order and custom items as well.

Payment options

• Eftpos and credit card in store
• Card payment over the phone
• Direct Deposit
• Cash

Questions?

Call (07) 3366 5855, email info@restorationstation.com.au, or visit our showroom. You can also send us an enquiry online.